It will only go to the next queue member if the current queue member is either busy or unavailable. It will keep ringing SDC20001 until they pick up. Note: If extension SDC20001 does not pick up it will not automatically go to device SDC20002 and SDC20004. If SDC20001 is busy, then only SDC20002 and SDC20004 will ring. In the example above, if SDC20001 is not busy, then only SDC20001 will ring. If the strategy is defined as 'ringall' (which is defined in the queue resource), then only those available members with the lowest penalties will ring. Queue members can be defined as having a penalty, example:
Device: The device which will be added to the queue.
Queue: The queue to which the device will be added.When this action is played inside a callflow, either the calling device or the specified device is added to the specific queue. The device is added with a penalty of in the queue.
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